Your Business Policies

7 policies

All Renewing Soon Active Expired

Recent Claims

last 24 hours

All Approved Pending Rejected

Claim No.	Customer	Product	Amount	Status	Action

SLA Monitoring

claims processing

Within SLA78%

At risk (>3 days)15%

Breached7%

Claims Frequency vs Severity

Risk Category Distribution

Policy Approval Pipeline

Submitted1,240

Under Review860

Risk Assessed612

Approved542

High-Risk Client Alerts & Renewal Scoring

Client	Product	Risk Level	Renewal Probability	Action
Thabo Nkosi	Motor	High	42%	Contact Client
Lerato Dlamini	Home	Medium	68%	Contact Client
Riaan Botha	Motor	High	51%	Contact Client
Amara Chetty	Life	Low	91%	On track

Suspicious Claims Monitor

AI risk-scored

Claim No.	Customer	Amount	Fraud Score	Status	Action

Fraud Risk Heatmap

by province

Investigation Workflow

Open cases23

Repeat claimants flagged9

Confirmed fraud (YTD)14

Broker Performance

top 5 by premium volume

Broker	Policies Sold	Premium Volume	Loss Ratio	Rating
Sanlam Direct Brokers	1,842	R2.4M	36%	A+
Highveld Risk Partners	1,290	R1.8M	41%	A
Cape Coastal Cover	980	R1.3M	52%	B
Jozi Underwriters	764	R0.9M	29%	A+
Karoo Insurance Agency	402	R0.5M	63%	C

Team Productivity

Claims Team112 / day

Underwriting Team64 / day

Customer Service340 / day

Escalations

last 7 days

Live Activity

real-time

Gross Written Premium

R18.4M

Net Underwriting Result

R4.1M

Combined Ratio

88.6%

YTD Performance Comparison

2025 vs 2026